Privacy Policy – PK365 Game Data Protection & Your Rights

1 Introduction

PK365 Game ("we", "us", "the Platform") is committed to protecting the personal information of every player who uses our platform. This Privacy Policy explains the data we collect from you, why we collect it, how it is used and stored, and the choices you have about your own information.

This policy applies to all users of the PK365 Game website, mobile site, and app. It covers information collected when you register an account, make a deposit, place a bet, contact our support team, or simply browse the platform. By using PK365 Game, you agree to the collection and use of data as described in this policy.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy. Where those documents reference privacy or data handling, this policy provides the full detail.

We will always be straightforward about what we collect. If you have questions about anything in this policy, you can reach our support team at any time — details are in Section 13.

2 Data We Collect

We collect personal information in several categories. Here is a clear breakdown of what this includes:

We do not collect sensitive categories of data such as racial or ethnic origin, religious beliefs, health data or political opinions. We collect only what is needed to operate the platform and serve our players.

3 How We Collect Your Data

Your personal information is collected through the following means:

• Direct registration: When you create an account on PK365 Game, you provide your name, contact details and date of birth.
• Account activity: Your betting and gaming activity is automatically recorded as part of normal platform operation. This is how we calculate balances, process withdrawals, apply VIP points and maintain accurate records.
• Payment processing: When you make a deposit or withdrawal in PKR via JazzCash, Easypaisa, Raast, bank transfer or card, the payment provider shares transaction confirmation and reference data with us.
• Identity verification: If you submit documents such as a CNIC or passport for age or identity verification, those documents are processed and stored securely.
• Device and browser data: Our servers automatically log technical information such as your IP address, device type, operating system and browser when you access the platform.
• Cookies and tracking technologies: We use cookies and similar tools to remember your preferences and session state. Full details are in Section 9.
• Support interactions: When you contact our support team via live chat or email, the conversation is recorded for quality and dispute-resolution purposes.

4 How We Use Your Data

PK365 Game uses the data we collect for specific, lawful purposes. We do not use your personal information for anything beyond what is described here:

• Account management: To create, maintain and secure your account, verify your identity, and process login requests.
• Payment processing: To handle deposits and withdrawals in PKR, verify transactions and prevent fraudulent activity on payment methods including JazzCash, Easypaisa, Raast and bank transfers.
• Platform operation: To record bets and game outcomes, calculate winnings, apply bonuses, track VIP points and ensure the platform runs correctly for you.
• Customer support: To respond to your queries, resolve disputes, process complaints and improve support quality.
• Security and fraud prevention: To detect and prevent unauthorised account access, bonus abuse, collusion, money laundering and other prohibited conduct outlined in our Terms and Conditions.
• Responsible gaming: To monitor for signs of problem gaming and apply any self-exclusion, deposit limit or session limit tools you have activated on your account.
• Legal compliance: To meet our obligations under applicable rules, including identity verification requirements and record-keeping standards.
• Service improvements: To analyse usage patterns, identify technical issues and improve the platform experience — including features for cricket betting, PSL markets and casino games.
• Marketing communications: To send you promotions, bonus offers and platform updates by email or in-app notification, where you have not opted out. You can unsubscribe from marketing emails at any time.

5 Payment Data & Financial Information

Because PK365 Game processes all transactions in PKR, we work with local payment providers familiar to Pakistani users — including JazzCash, Easypaisa, Raast, standard bank transfers and mobile wallets. Each of these providers has its own privacy policy governing how it handles data on its end.

On our side, we store the reference information needed to match your payment to your account — such as transaction IDs and the last few digits of your account or card number. We do not store full card numbers or complete mobile wallet PINs on our servers.

All financial data transmitted between your device and our platform is protected using industry-standard encryption. When you initiate a withdrawal, we verify that the destination account is registered in your own name before processing the transfer. Third-party payment details are not accepted.

6 Sharing Your Data

PK365 Game does not sell, rent or trade your personal information to any third party for their own commercial use. Full stop. However, there are limited circumstances in which your data may be shared:

• Payment providers: We share the minimum necessary financial data with JazzCash, Easypaisa, Raast and bank partners to process your deposits and withdrawals.
• Identity verification services: If you are required to verify your identity, your documents may be processed by a trusted third-party verification provider. These providers are contractually bound to handle your data securely and confidentially.
• Technology providers: Our platform relies on hosting, security and analytics services. These providers access data only as needed to perform their services for PK365 Game and are not permitted to use it for their own purposes.
• Game content providers: Some casino and slot games on the platform are supplied by third-party game studios. These providers may receive session data related to game performance but not full personal account details.
• Legal requirements: If we receive a valid legal request requiring disclosure of your data, we will comply with applicable obligations. We will notify you where we are permitted to do so.
• Business transfers: In the event of a merger, acquisition or restructuring of PK365 Game, player data may be transferred to a successor entity under the same privacy protections described in this policy.

In all cases, data sharing is limited to what is strictly necessary. We do not share your betting history, account balance or personal identity information with advertisers or marketing companies.

7 Data Retention

We keep your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods vary by data type:

• Account and identity data: Retained for the duration of the account and for a minimum of five years after closure, to meet record-keeping standards.
• Transaction and financial records: Retained for a minimum of five years in PKR to support audit and compliance requirements.
• Betting and gaming history: Retained for the life of the account and up to five years post-closure.
• Support communications: Retained for two years to support dispute resolution and quality improvement.
• Technical and usage logs: Typically retained for 12 months, then anonymised or deleted.
• Marketing data: Retained until you opt out or request deletion, then removed from active marketing lists.

When data is no longer needed and there is no legal obligation to retain it, we securely delete or anonymise it so that it can no longer be linked back to you.

8 Security Measures

Protecting your data is something we take seriously. PK365 Game implements multiple layers of security to guard your personal and financial information:

• Encryption in transit: All data sent between your device and our platform is encrypted using TLS (Transport Layer Security), the same technology used by banks and major e-commerce platforms.
• Encrypted storage: Sensitive data stored in our databases — including identity documents and payment references — is encrypted at rest.
• Access controls: Only authorised personnel with a legitimate need have access to personal player data. Access is logged and audited.
• Two-factor authentication: Players can enable two-factor authentication on their accounts for an additional layer of login security.
• Fraud monitoring: Automated systems run continuously to detect unusual login activity, payment anomalies and account access from unrecognised devices or locations.
• Regular reviews: Our security practices are reviewed and updated regularly to account for new threats and evolving standards.

9 Cookies & Tracking Technologies

PK365 Game uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is a straightforward breakdown of what we use and why:

• Essential cookies: These are required for the platform to function. They handle login sessions, remember your language preference and keep your betting slip active. You cannot opt out of essential cookies without also disabling core platform features.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where users drop off, and how different features are used. This data is aggregated and not linked to individual identities. We use it to improve the platform experience.
• Preference cookies: These remember your settings — such as your preferred payment method or game lobby view — so you don't have to reconfigure them every time you log in.
• Security cookies: Used to detect bot activity, prevent CSRF attacks and flag suspicious session behaviour.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect how some parts of the platform work, including staying logged in between sessions.

We do not use cookies to track your activity on other websites or build advertising profiles based on your browsing behaviour.

10 Your Rights Over Your Data

As a player on PK365 Game, you have rights over your personal information. We respect these rights and make it straightforward to exercise them:

• Right to access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe upon verifying your identity.
• Right to correction: If any of the information we hold about you is inaccurate or outdated, you can request that it be corrected. You can update basic details like your contact information directly through your account settings.
• Right to deletion: You can request that we delete your personal data. Where we are legally required to retain certain records (such as financial transaction data), we will inform you of what can and cannot be deleted and the reason why.
• Right to restrict processing: In certain circumstances, you can request that we limit how we use your data — for example, while a dispute is being resolved.
• Right to object: You can object to our use of your data for direct marketing at any time. Once received, we will stop using your data for that purpose immediately.
• Right to data portability: You can request a structured, machine-readable copy of the personal data you have provided to us, where technically feasible.

To exercise any of these rights, contact our support team using the details in Section 13. We may need to verify your identity before processing your request. We aim to respond to all data rights requests within 30 days.

11 Minors & Age Policy

PK365 Game is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18. Our registration process includes an age declaration, and we may request identity documents to verify age at any point.

If we become aware that a player under 18 has registered an account or provided personal information, we will close the account immediately, delete the associated data and — where a deposit was made — return the funds to the originating payment method.

If you are a parent or guardian and believe a minor has registered on PK365 Game, please contact us immediately so we can investigate and take appropriate action. See Section 13 for contact details.

12 Policy Updates

We may update this Privacy Policy from time to time. When we do, the revised version will be published on this page with an updated "Last Updated" date at the top. For significant changes that materially affect how your data is used, we will make reasonable efforts to notify registered players — either through an in-platform notification or by email.

Your continued use of PK365 Game after an updated policy has been published means you accept the revised terms. We recommend checking this page periodically so you are always aware of how your data is being handled. If you disagree with any changes, you may request account closure by contacting our support team.

Minor changes — such as corrections of typographical errors or clarifications that do not change the substance of the policy — may be made without active notification.

13 Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal data, our support team is available around the clock. We aim to respond to all privacy-related enquiries within five business days, and within 30 days for formal data rights requests.

You can reach us through the live chat feature on the platform or visit our FAQ page for quick answers to common questions. For account-specific queries, please have your registered username or email address ready when you get in touch.

We take every privacy enquiry seriously. Whether you want to know what data we hold about you, request a correction, or ask us to delete your account, we are here to help and will handle your request with care.